Return & Refund Policy
Eligibility for Returns & Exchanges
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Returns or exchanges are accepted within 30 days from the date you received the item.
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Items must be in their original condition, unworn, unaltered, and with all original packaging, manuals, and tags included.
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Both defective and non-defective watches are eligible for return or exchange during this period.
Defective Items
If you receive a defective watch:
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Please contact us as soon as possible with a description and photo/video of the defect.
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We will cover return shipping costs for defective items and offer a replacement or full refund.
Non-Defective Items
If you change your mind or are unsatisfied for any other reason:
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You may request a return or exchange within the 30-day period.
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Return shipping for non-defective items is the responsibility of the customer unless otherwise stated.
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A full refund (excluding original shipping fees, if applicable) will be issued once the item is received and inspected.
How to Initiate a Return or Exchange
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You may email our customer service at watchesoceanaut@gmail.com or call at (213) 787-3127 with your order number and reason for return.
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We’ll provide return instructions and a return authorization number (if applicable).
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Once your item is received and inspected, we’ll notify you of the approval status and process your refund or exchange accordingly.
Refunds
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Refunds will be processed to your original payment method within 5–10 business days after approval.
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Depending on your payment provider, it may take additional time for the refund to reflect in your account.